Frequently Asked Questions

Payment Methods

In the Shop, we accept SnapScan and Cash Payments. Online we accept EFT and PayFast payments.

Contact Methods

If you would like to get in touch with me, please contact me using the contact form on the Contact Page. Alternatively, my number is located on the top left-hand corner of my website on all pages.

Product Ingredients

We have listed the product ingredients for healing balms. For the rest of the products, however, we would like to keep our authenticity (unique flair), and therefore only share base ingredients where applicable.

Product Pricing and Availability

Products listed are currently in stock with a stock count. Products out of stock do not currently reflect in the store. Products that allow back orders reflect as such.

Order Delivery

I’naturals offers the opportunity for all customers to collect their orders from the shop, which is located in Westdene, Johannesburg.

If you are not located in the area, we make use of Postnet to Postnet for deliveries. Deliveries can take up to 1 week after payment is received. There is a flat fee charge of R99.00 for packages up to 4 Kilos.

International Orders Postal

For up to 500 gram, to either Australia or the United States, postal service with a tracking number will be R277.00 and have an estimated delivery time of 14 working days.

International Orders Express

I’naturals prefers to use DHL Express for quick delivery orders. They provide tracking for every step of the way and you know exactly when your parcel will arrive.In order for DHL Express to process delivery, the most comprehensive address and contact detail must be provided, so be sure to upload all of this information when you register your account.

DHL Express work with four zones, those being: Zone 1: Sub Saharan Africa / Zone 2: Middle East, Europe & the United Kingdom / Zone 3: Canada, Mexico & the United States of America / Zone 4: Rest of the World

In terms of parcels, they offer the following sizes and weights and their costs are allocated according to this data. Please take note that all items once wrapped may this increases the weight of each individual item. For example, an item may way 70grams, but once wrapped 80grams, this will influence the box size selected for the parcel. I am happy to let you know what will fit in the box to keep you up to date with the cost size. The table below is as received from PostNet and may change from time to time as prices are updated by DHL.

It will be to your benefit to make the most of the box size when you do place an order.

Box Dimensions Maximum Weights Zone 1: SSA Zone 2: ME, Europe, UK Zone 3: Canada, Mexico, USA Zone 4: Rest of the World
Box 1 275x350mm 500 Gram R320.00 R405.00 R445.00 R575.00
Box 2 337x182x100mm 1 KG R640.00 R810.00 R890.00 R1150.00
Box 3 337x322x100mm 2 KG R1205.00 R1720.00 R1830.00 R2110.00
Box 4 337x322x180mm 5 KG R1975.00 R2940.00 R3240.00 R3640.00